Everything at Geulis Studio is designed and made by hand in our studio. We want you to love your order, and if something isn’t right, we’ll make it right.
Custom and personalized items
Items made to your specifications (names, logos, text, custom colors or sizes) can’t be returned or exchanged, because they are made just for you. The exception is if the item arrives damaged, defective, or different from what you ordered (see below).
Please double-check spelling, colors, and details before you check out. We make your item exactly as entered in your order.
Ready-made items
- You can return ready-made (non-custom) items within 14 days of delivery.
- Items must be unused and in their original condition.
- Email us at order@geulisstudio.com with your order number before sending anything back, and we’ll reply with return instructions.
- Return shipping is paid by the buyer. Original shipping charges are not refundable.
- Once we receive and inspect the item, we’ll refund your original payment method within 5 business days.
Damaged, defective, or wrong item
If your order arrives damaged, has a production defect, or isn’t what you ordered, email order@geulisstudio.com within 7 days of delivery with your order number and a photo. We’ll send a replacement or give you a full refund, including shipping. In most cases you won’t need to send the item back.
Cancellations
You can cancel for a full refund before we start making your order, usually within 24 hours of purchase. Custom items that are already in production can’t be cancelled.
Questions
Just email order@geulisstudio.com. We’re happy to help.